What lengths have you gone to, to handle or avert a potential customer issue?
I had my doubts about whether or not to tell this story, but my partner convinced me Michael - you're paying my ticket, if I get one.
I was running some errands today at lunch, and while stuck at a light I checked my Blackberry. I suppose I could tell you that this was the only time I'd ever looked at my BBerry while driving, but would anyone really believe me?
Anyway, I had just gotten an email from a consultant that was not going to be able to make a 1:00 meeting with a client. This was about 12:30. I did not have the client's number on me, and I knew I would not be back in the office before 1, so I called my office (also illegal to do while driving in CT) and was able to get someone to call the client to let him know. Issue averted!
Believe me - I get how dangerous this is, but I'm sure glad I was able to let the client know in advance. Don't try this at home.
When it comes to technological solutions, you want a firm that has a proven track record of excellence. As one of the first software and hardware consulting firms in the Northeastern United States, Advanced Decisions is a leader in the industry. Our strength is not only in the experience that we bring, but also in our approach to developing solutions.
Tuesday, May 20, 2008
Friday, May 2, 2008
Don't Forget to Listen
Whether you’re in Consulting or in a Consultative Sales Role, it’s so important to REALLY, REALLY LISTEN! I know, this is Sales 101, but I’ve had so many experiences lately where people (consultants and sales people) were far more interested in pushing their own agenda – whether the customer wanted it or not. I know when it’s happened to me, it’s completely turned me off. Even if these people have wonderful services or products to offer, it’s not likely I’m going to be interested.
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